Last Updated: June 2026

Direct Expert is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, apply to join Direct Expert or use any of the services available through our platform.

Direct Expert is operated by Virtual Admin UK. This Privacy Policy applies to www.direct-expert.co.uk and any associated Direct Expert webpages.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at contact@direct-expert.co.uk.

Who We Are:
Direct Expert is an independent online platform designed to help solicitors identify, compare and instruct medico-legal experts directly. We also provide optional practice management services, through Virtual Admin UK, for experts who choose our Managed Profile service.

Information We Collect:
The information we collect depends on how you interact with Direct Expert. If you contact us, submit an enquiry or apply to join the platform, we may collect your name, professional title, organisation, email address, telephone number and any other information you choose to provide.

Where you choose to be listed as a medico-legal expert, we will collect the professional information you choose to provide for your public profile.

This information will only be published with your agreement and may be updated, amended or removed at your request.

We also collect limited technical information automatically when you use our website, including information such as your IP address, browser type and website usage data. This information helps us maintain the security of our website, understand how it is used and improve our services.

How We Use Your Information:
We use your personal information to respond to enquiries, manage expert profiles, operate the Direct Expert platform, provide practice management services where requested, maintain accurate business records, improve our website and comply with our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so.

Public Expert Profiles:
Experts who choose to join Direct Expert understand that the information they approve for publication will be displayed publicly on the website. This information is intended to help solicitors identify and contact suitable medico-legal experts. Experts should not include personal information within their profile that they do not wish to be publicly available.

Experts remain responsible for ensuring that the information published within their profile is accurate, complete and up to date.

Requests to amend or remove profile information can be made by contacting us at any time.

Contacting Experts:
For Basic and Advanced Profiles, solicitors contact experts directly using the contact details published within the expert's profile.

For Managed Profiles, enquiries are received through an email account managed by Virtual Admin UK on behalf of the expert as part of the agreed practice management service.

Sharing Your Information:
We do not sell, rent or trade personal information.

We may share information where necessary to operate the Direct Expert platform, provide our services, comply with legal obligations or where you have requested us to do so. This may include trusted service providers who assist with website hosting, IT services, payment processing or professional advisers where appropriate.

Data Security:
We take reasonable technical and organisational measures to protect personal information that is not intended for public display.

Information that an expert chooses to include within their public profile is intended to be publicly available through the Direct Expert website. Whilst we take appropriate steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention:
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations and to protect our legitimate business interests.

Where an expert requests the removal of their profile, publicly displayed information will be removed within a reasonable period, although we may retain certain records where required for legal, regulatory or accounting purposes.

Your Rights:
You may have the right to request access to the personal information we hold about you, request that inaccurate information is corrected, ask us to delete information where appropriate or object to certain types of processing.

If you wish to exercise any of your rights or have any questions regarding your personal information, please contact us at contact@direct-expert.co.uk.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Cookies:
Direct Expert uses cookies and similar technologies to help the website function correctly, improve user experience and understand how visitors use our website.

Further information about our use of cookies can be found in our Cookie Policy.

Third-Party Websites:
Our website may contain links to third-party websites. Direct Expert is not responsible for the content, security or privacy practices of external websites and recommends that users review the privacy policies of any website they visit.

Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we operate.

The latest version of this Privacy Policy will always be published on this page.

Contact Us:
If you have any questions about this Privacy Policy or the way we process your personal information, please contact:
Direct Expert is Operated by Virtual Admin UK
Email: contact@direct-expert.co.uk