Website Terms of Use

Last Updated: June 2026

These Terms of Use govern your use of the Direct Expert website.

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, you should not use this website.

Direct Expert reserves the right to amend these Terms of Use at any time. The most recent version will always be available on this website.

About Direct Expert:

Direct Expert is an independent online platform operated by Virtual Admin UK. This Terms of Use applies to the website www.direct-expert.co.uk and any associated pages operated under the Direct Expert brand. The platform has been developed to enable solicitors to identify, compare and contact medico-legal experts directly.

Direct Expert is not a medical agency and does not provide medico-legal reports, legal advice or medical advice. Our role is to provide an online platform that connects solicitors with appropriately qualified medico-legal experts.

Experts choosing the Managed Profile service receive separate practice management services provided by Virtual Admin UK under an independent agreement. Those services are not governed by these Website Terms & Conditions.

Definitions:

For the purposes of these Terms of Use:

"Direct Expert" means the website operated by Virtual Admin UK.

"Expert" means any medical professional listed on the Direct Expert platform.

"Solicitor" means any legal professional or organisation using the platform to identify or contact an expert.

"User" means any person accessing or using the website.

"Managed Profile" means an expert profile supported by Virtual Admin UK under a separate Practice Management Agreement.

Use of the Website:

This website is intended for use by solicitors, legal professionals, medico-legal experts and other professional users seeking information about medico-legal experts.

Users agree to use the website lawfully and in a manner that does not interfere with its operation or the use of the website by others.

Users must not attempt to gain unauthorised access to any part of the website, introduce malicious software or use the website for any unlawful purpose.

Expert Profiles:

Expert profiles are created using information provided and approved by the individual expert.

Whilst Direct Expert takes reasonable care in presenting information accurately, responsibility for the accuracy, completeness and currency of profile information remains with the expert concerned.

Experts may request amendments to their profile at any time by contacting Direct Expert.

Experts are responsible for notifying Direct Expert of any changes to their professional details to help ensure published information remains accurate and up to date.

Direct Expert reserves the right to edit, suspend or remove any profile where it reasonably believes the information is inaccurate, misleading, inappropriate, unlawful or no longer consistent with the purpose or reputation of the platform.

Basic, Advanced and Managed Profiles:

Direct Expert currently offers three profile options:

-Basic Profile – a complimentary listing providing essential professional information.

-Advanced Profile – an enhanced profile containing additional professional information designed to assist solicitors when selecting an expert.

-Managed Profile – a comprehensive practice management service provided through Virtual Admin UK under a separate agreement.

The services provided under each profile are subject to change from time to time. Any changes will not affect existing contractual arrangements unless agreed between the parties.

Profile Fees and Renewals:

-Basic Profiles are provided without charge.

-Advanced Profiles are subject to the published annual subscription fee.

-Managed Profiles are individually priced and governed by a separate agreement between the expert and Virtual Admin UK.

Annual subscriptions for Advanced Profiles must be renewed before the renewal date to maintain the enhanced listing.

Where an Advanced Profile subscription is not renewed, Direct Expert reserves the right to downgrade the profile to a Basic Profile without further notice.

Cancellation:

Experts may request the cancellation of an Advanced Profile at any time. Unless otherwise agreed in writing, subscription fees are non-refundable. Upon expiry or cancellation of an Advanced Profile, Direct Expert reserves the right to downgrade the listing to a Basic Profile.

Reservation of Rights:

Direct Expert reserves the right to refuse, suspend or remove any profile or restrict access to the website where it reasonably considers this necessary to protect the integrity, reputation or operation of the platform.

Responsibilities of Experts:

Experts are responsible for ensuring that all information submitted for publication is accurate, truthful and up to date.

Experts confirm that they are entitled to provide the information submitted and that publication of such information will not infringe the rights of any third party.

Experts remain solely responsible for the professional opinions they provide, the reports they prepare and any services they offer to instructing solicitors.

Listing on Direct Expert does not constitute endorsement, accreditation or recommendation by Direct Expert or Virtual Admin UK.

Responsibilities of Solicitors:

Solicitors remain responsible for satisfying themselves that an expert is suitable for the intended instruction.

Direct Expert provides information to assist in identifying potential experts but does not recommend, rank or endorse individual experts.

Any decision to instruct an expert remains entirely the responsibility of the instructing solicitor or organisation.

Direct Instructions:

Direct Expert provides a platform that enables solicitors to identify and contact medico-legal experts directly.

Direct Expert is not a party to any agreement, contract or arrangement entered into between a solicitor and an expert.

Any instruction accepted by an expert, together with any fees, terms of engagement, reports, correspondence or professional services arising from that instruction, shall be solely between the instructing solicitor and the expert.

Direct Expert accepts no responsibility for any dispute, claim, loss or liability arising from any instruction or professional relationship established through the platform.

Managed Profile Services:

Experts who subscribe to the Managed Profile service will enter into a separate agreement with Virtual Admin UK.

The provision of practice management services, including but not limited to enquiry handling, appointment booking, diary management, report administration, invoicing and telephone support, is governed exclusively by that separate agreement.

Nothing within these Website Terms of Use forms part of, or replaces, the Practice Management Agreement.

Intellectual Property:

Unless otherwise stated, all content contained within this website, including the Direct Expert name, logo, branding, text, graphics, design, layout and website content, is the property of Direct Expert or is used under licence.

No part of this website may be copied, reproduced, modified, distributed, published or used for commercial purposes without the prior written permission of Direct Expert.

Users may download or print information from the website solely for their own legitimate professional use.

Website Availability:

Whilst every reasonable effort is made to ensure the availability and accuracy of this website, Direct Expert does not guarantee uninterrupted access or that the website will always be free from errors, omissions, viruses or other technical issues.

We reserve the right to suspend, withdraw, amend or update any part of the website without notice.

Third-Party Links:

This website may contain links to third-party websites for the convenience of users.

Direct Expert has no control over the content or operation of third-party websites and accepts no responsibility for their content, availability or privacy practices.

The inclusion of a link does not constitute approval, endorsement or recommendation by Direct Expert.

Accuracy of Information:

The information published on Direct Expert is provided for general information only.

Whilst we take reasonable care in presenting information supplied by experts, we do not warrant or guarantee the accuracy, completeness or suitability of any expert profile or any information contained within the website.

Users should satisfy themselves that an expert is appropriate for the intended instruction.

Limitation of Liability:

To the fullest extent permitted by law, Direct Expert and Virtual Admin UK exclude all liability for any direct, indirect or consequential loss, damage, expense or claim arising from:

the use of this website;
reliance on information published within expert profiles;
the availability or unavailability of the website;
the acts, omissions or professional services of any expert;
any agreement entered into between a solicitor and an expert.

Nothing within these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded.

Indemnity:

Users agree to indemnify and hold harmless Direct Expert and Virtual Admin UK against any claim, loss, liability, damage, cost or expense arising from their misuse of the website, breach of these Terms of Use or infringement of the rights of any third party.

Privacy:

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Use.

By using this website, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

Changes to these Terms:

Direct Expert reserves the right to amend these Terms of Use at any time.

Any revised Terms will take effect immediately upon publication on this website.

Users are encouraged to review these Terms periodically.

Governing Law:

These Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms of Use govern access to and use of the Direct Expert website. Separate agreements apply to experts who subscribe to Advanced or Managed Profile services.

If you have any questions regarding these Terms of Use, please contact:

Direct Expert Operated by Virtual Admin UK

Email: contact@direct-expert.co.uk